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How lotus404 Handles Your Legal Rights

Our legal framework covers how your account is created, how your data is stored, and what rules apply when you use lotus404 — including payments via DANA, OVO, and GoPay.

Account TermsData & PrivacyCookie PolicyUser RightsDANA, OVO, GoPay Context
lotus404 How lotus404 Handles Your Legal Rights
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We handle your personal and payment data with a clear set of practices — no vague promises, just the process we actually follow. Whether your account is linked to OVO, DANA, or GoPay, the same retention and security standards apply across all wallet types.

Data Retention Policy

We keep your account data only as long as required by applicable rules in your region. Once your account is closed, personal data not needed for legal or dispute purposes is deleted.

Cookie Controls

Our platform uses functional and analytics cookies. You can adjust your cookie preferences through the settings panel in your browser or within your account profile page.

Account Security Steps

Each login triggers an OTP sent to your registered mobile number. No changes to your linked wallet — whether DANA, OVO or GoPay — go through without this verification step.

Request Data Changes

You have the right to request access to, correction of, or deletion of your personal data. Submit your request via email or live chat with your account ID for verification.

LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

If you have a question about your account terms, want to request a data correction, or need to flag a policy concern, our support team handles these through the channels below. Have your registered account details ready so we can verify your identity before making any changes.

Live Chat Connect directly through the chat widget in your account dashboard. Verification of your registered details is required before any account or policy action is taken.
Email Support Send policy queries, data requests or account disputes to our support address listed under the Help section. Responses are handled in the order they are received.
Account Help Centre The Help Centre in your account menu carries written answers on data rights, cookie settings and how to update personal details tied to your DANA, OVO or GoPay wallet.

Common Questions About Your Rights and Our Policy

These are the questions we hear most often when it comes to accounts, data and how our legal terms work. Each answer reflects our actual process — not a general policy template.

Account access depends on local law and is available only where permitted in your region. It is your responsibility to confirm that using the platform is lawful in your location before registering.

Your data is used to operate your account, verify payments via DANA, OVO or GoPay, and meet any applicable regulatory requirements. We do not sell your data to third parties.

Yes. Send a data access request through live chat or email with your account ID. We will verify your identity and respond with the information we hold on your account.

After account closure, we delete personal data that is no longer needed. Data required for legal, dispute or regulatory reasons is retained for the minimum period required under applicable rules.

Go to your account settings and select the payment section. Any change to a linked DANA, OVO or GoPay wallet requires OTP verification on your registered mobile number before it takes effect.

Contact us via live chat or email, referencing your account ID and the specific decision you are disputing. We review each case and respond through your registered contact method.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.