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How lotus404 Handles Your Personal Information

Your account data belongs to you — we collect only what we need to run your account, process your DANA, OVO, or GoPay transactions, and keep your sessions secure.

Account data kept privateDANA, OVO, GoPay transaction records protectedData deletion requests acceptedNo third-party data sellingSecure data storage practices
lotus404 How lotus404 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data Rights

If you want to access, correct, or delete your personal data, the fastest path is through our live chat channel directly inside your account dashboard. For written requests — especially for account data exports or formal deletion — email is the right channel. Our privacy support team reviews data requests and aims to respond within the timeframe required by applicable local regulations. We handle each request individually and will confirm receipt when your query is logged.

Live Chat Open your account dashboard and tap the chat icon. Our team is available to handle data access questions and privacy concerns directly from your session.
Email Support Send written data requests — including deletion or export — to our support email. Include your registered account name and the wallet you use, such as DANA or OVO.
Account Settings Some data preferences, including marketing communication opt-outs, can be managed directly inside your account settings without contacting support at all.
DATA SECURITY PRACTICES

How We Protect and Manage Your Information

Security is not a feature we added on top — it is built into every step of how your data moves through our system. From the moment you link your GoPay or DANA wallet to the moment a withdrawal clears, your financial data is handled under encrypted transmission protocols. We do not store full payment credentials on our servers; instead, tokenised references are kept for reconciliation purposes only. Account access is protected by OTP verification on every new device login, so an unrecognised session triggers an immediate confirmation request to your registered number.

Encrypted Transmission

All data exchanged between your device and our servers — including DANA and OVO payment references — moves under SSL encryption. This applies to both mobile and desktop sessions.

OTP Login Verification

Every time your account is accessed from a new device, an OTP is sent to your registered number. This step blocks unauthorised logins even if credentials are compromised.

Retention and Deletion

We keep your data only as long as your account is active or as required by applicable local regulations. You can request deletion once your account is closed and balances are settled.

Third-Party Restrictions

Payment processors handling your GoPay or OVO transactions are contractually restricted from using your data outside the specific transaction service we engage them for.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about how your data is handled on lotus404. Each answer reflects our actual practice — not a generic policy summary. If your question is not covered here, our live chat team can address it from your account dashboard.

We collect your registration details, the payment method you link — DANA, OVO, or GoPay — and transaction records. Device and session data is also logged for security verification purposes.

Yes. Submit a written data export request via our support email, including your registered account name. We process requests in line with applicable local data regulations and confirm receipt.

We share data only with payment processors needed to route your DANA, OVO, or GoPay transactions. Those partners are contractually restricted from using your data for any other purpose.

We retain your data for the period required by applicable financial and regulatory obligations after account closure. Once that period ends, data is anonymised or deleted on your request.

Some details can be edited directly in your account settings. For identity or payment-linked changes — such as updating your registered OVO or GoPay wallet — contact our live chat team.

Payment references are transmitted under SSL encryption and stored only as tokenised records. We do not retain full wallet credentials. OTP verification protects access on every new device.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.